Frequently Asked Questions
This page answers the common questions buyers usually have before ordering from ArcaneStash. It covers browsing our games, guides, purchases, delivery, and our Arcane Coins rewards system in one place, in plain language.
General
What is ArcaneStash?
ArcaneStash is a store for Diablo II: Resurrected, Path of Exile, and Path of Exile 2. You can browse by game to find individual items, check Bundles & Packs for grouped purchases, and read Guides if you want help with builds, farming, gearing, and general progression.
Where should I start if I am new to the site?
If you already know what you want, use the search bar or head straight to your game's page from the homepage — each game page has a category filter if you want to narrow things down. If you're still deciding what to buy or how to build your character, start with the Guides section.
Items and Packs
Where do I buy items?
You can buy items directly from each game's page — Diablo 2: Resurrected, Path of Exile, or Path of Exile 2, all listed on the homepage. That's the main place to browse available items, filter by category, and open individual listings before adding something to your basket.
What is the difference between browsing by game and Bundles & Packs?
Browsing a game's page is for exploring its full item selection one listing at a time. Bundles & Packs is better when you want a grouped purchase instead of choosing everything one by one — useful if you want a faster start, a themed bundle, or a simpler buying flow.
Do you have guides for items and builds?
Yes. The Guides page is where you can read articles about builds, ladder and league topics, farming routes, and gearing ideas across the games we support. That section is there to help you decide what to buy and how to use it well after the purchase.
Orders and Purchases
How does buying work on the site?
You browse a game's listings or Bundles & Packs, open the item you want, and add it to your basket. From there, open your basket to review everything and follow the instructions shown there to complete your order.
Do I need an account to buy?
You can check out as a guest without an account. Registering is required, though, if you want to use our affiliate program or earn and spend Arcane Coins — both are tied to your profile, so a guest order can't collect or use them. Our Arcane Coins system is explained further down this page.
How do I check an order after I buy?
You can use the track order page to check progress after purchase. Keep your order number so you can look it up quickly — if you run into any trouble, reach out to us on Discord or by email and we'll help directly.
Delivery and Support
How long does delivery usually take?
Delivery usually takes anywhere from a few minutes to a few hours, depending on the item, current demand, and stock. Some items are delivered very quickly, while others may take longer — check the delivery info shown on each listing for what to expect.
What if I need more help before buying?
If you're unsure what to pick, check our guides or browse by game to compare listings. If you still need help, contact us directly on Discord for guidance: Join our Discord.
Arcane Coins
What is the Arcane Coins system?
Arcane Coins are ArcaneStash's reward system. They act like store credit that you earn from purchases and can later use to reduce the price of future orders.
Do I need to register to use Arcane Coins or the affiliate program?
Yes. Cashback and affiliate earnings are credited to your profile, so you'll need a registered account to take full advantage of either — a guest checkout can't collect or spend Arcane Coins.
How do Arcane Coins work in simple terms?
When you complete an order, part of that value comes back to your account as Arcane Coins. Completed purchases earn 5% cashback in Arcane Coins, and 1 Arcane Coin = $1 in value. You can then apply those coins to lower the total on a future purchase.
Can I combine Arcane Coins with promo codes?
Yes — when available, you can use a promo code and Arcane Coins on the same order. That means one part of the savings can come from a code and another part can come from your saved account balance.
Where can I read the full Arcane Coins explanation?
This section covers the current details in full. If anything isn't clear, reach out on Discord and we'll walk you through it directly.
Policies
Where can I read the site policies?
You can read our Privacy Policy (which also covers data deletion requests), Terms of Service, and Refund Policy for the formal policy pages rather than the short answers here.